This job ad has been posted over 90 days ago...
Foreign candidate for ERP Engineer position
at
Lenovo
in Beijing
Role Overview:
Tax Engineer is responsible for tax related system solution ongoing support. Tax system solution includes ECC FICO-Tax and Sabrix currently. There could be more application related to tax when there is new release go live.
The successful candidate will be the key person to play some of the following roles:
1. A technical expert to understand and monitor user raised incidents related to tax, analyze incident cause and resolve incidents via bug fix, communication, and inquiry clarification and user error operation correction.
2. A technical expert to understand tax service request raised by business, analyze and pprovide solution detail, implement solution, conduct SIT, support UAT
3. A technical expert to analyze frequently raised incidents or incidents that need further analysis for root cause. Initiate problem and implement long term solution to resolve the problem.
4. A customer care member to communicate with business user to understand their requirements to application support team, answer their question, clarify their confusion, collect training needs, understand business operation process.
5. A project manager to lead middle to small sized IT project to implement change for business,
6. A quick learner to understand tax related part of solution of new release, take over knowledge during Post Production Support(PPS) of new release, raise issue or risk when come to solution conflicts or breakouts.
7. A communicator to deliver the information to all related party on time.
8. An efficient negotiator and communicator
This role contributes to the success of the business with the success of application ongoing support with profound understanding of technical knowledge and excellent communication skills.
Responsibilities:
1. Resolve raised incidents according to Service Level Agreement (SLA) requirement on time on quality
2. Implement Service Request change according to SLA on time on quality, conduct SIT , support UAT and MTP for change
3. Find out incidents that require long term solution, initiate problem and implement long term solution according to SLA.
4. Contact user frequently as customer care member, understand their requirements to application support team, answer their questions, clarify their confusion, collect training needs, understand business operation process.
5. Lead IT project for full project cycles, including requirement collection, analysis, sizing, solution review, consultant selection, implementation, unit test, SIT, UAT, MTP, PPS and coordinate all necessary review required internally within Global Application Operation team and externally with business and business transformation team.
6. Attend all KT sessions of new release, take over knowledge, follow up open questions, raise concern or issue when come to solution conflict or breakouts.
7. Take ownership for some coordination task with tax solution support team and communicate with external teams.
8. Attend PPS to resolve PPS incidents
9. Contribute to improve communication between oversea business members and tax solution support teams locate in China, reduce communication gap due to cultural difference and language barrier.
Requirements:
1. Bachelor Degree or above
2. 3-5 years SAP project implementation experience with the role of SAP consultant/project manager. 1-2 years of working experience in global company. Working experience in China is preferred
3. Experience in SAP FICO would be preferred
4. Understanding of Tax law or Tax terms of LA and NA is preferred.
5. Fluency in English & Mandarin
6. Excellent communication skill and be proactive to communicate with users and other IT colleagues
7. Good team work capability, ability to handle ambiguity , be calm under pressure
Tax Engineer is responsible for tax related system solution ongoing support. Tax system solution includes ECC FICO-Tax and Sabrix currently. There could be more application related to tax when there is new release go live.
The successful candidate will be the key person to play some of the following roles:
1. A technical expert to understand and monitor user raised incidents related to tax, analyze incident cause and resolve incidents via bug fix, communication, and inquiry clarification and user error operation correction.
2. A technical expert to understand tax service request raised by business, analyze and pprovide solution detail, implement solution, conduct SIT, support UAT
3. A technical expert to analyze frequently raised incidents or incidents that need further analysis for root cause. Initiate problem and implement long term solution to resolve the problem.
4. A customer care member to communicate with business user to understand their requirements to application support team, answer their question, clarify their confusion, collect training needs, understand business operation process.
5. A project manager to lead middle to small sized IT project to implement change for business,
6. A quick learner to understand tax related part of solution of new release, take over knowledge during Post Production Support(PPS) of new release, raise issue or risk when come to solution conflicts or breakouts.
7. A communicator to deliver the information to all related party on time.
8. An efficient negotiator and communicator
This role contributes to the success of the business with the success of application ongoing support with profound understanding of technical knowledge and excellent communication skills.
Responsibilities:
1. Resolve raised incidents according to Service Level Agreement (SLA) requirement on time on quality
2. Implement Service Request change according to SLA on time on quality, conduct SIT , support UAT and MTP for change
3. Find out incidents that require long term solution, initiate problem and implement long term solution according to SLA.
4. Contact user frequently as customer care member, understand their requirements to application support team, answer their questions, clarify their confusion, collect training needs, understand business operation process.
5. Lead IT project for full project cycles, including requirement collection, analysis, sizing, solution review, consultant selection, implementation, unit test, SIT, UAT, MTP, PPS and coordinate all necessary review required internally within Global Application Operation team and externally with business and business transformation team.
6. Attend all KT sessions of new release, take over knowledge, follow up open questions, raise concern or issue when come to solution conflict or breakouts.
7. Take ownership for some coordination task with tax solution support team and communicate with external teams.
8. Attend PPS to resolve PPS incidents
9. Contribute to improve communication between oversea business members and tax solution support teams locate in China, reduce communication gap due to cultural difference and language barrier.
Requirements:
1. Bachelor Degree or above
2. 3-5 years SAP project implementation experience with the role of SAP consultant/project manager. 1-2 years of working experience in global company. Working experience in China is preferred
3. Experience in SAP FICO would be preferred
4. Understanding of Tax law or Tax terms of LA and NA is preferred.
5. Fluency in English & Mandarin
6. Excellent communication skill and be proactive to communicate with users and other IT colleagues
7. Good team work capability, ability to handle ambiguity , be calm under pressure
Published at 30-Apr-2011
Viewed: 4474 times
Viewed: 4474 times