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Sales Executive,Eastern China
at
Hertz China
in Shanghai
A. Job title / Job code / Reporting to:
Sales representative, reporting directly to the Sales Director.
B. Key-result areas (Major Accountabilities) (What is done and for what purpose)
Ensures a positive customer experience by effective management of rental and return process to include qualifying the renter and completing contracts.
Maximizes margin by up selling customers to higher-priced services and ancillary products.
Protects company assets through enforcement of company policies and procedures.
Communicate to Location Managers all relevant customer feedback to facilitate on-going improvements in our service and prices to drive continuous improvement within our operations.
Contributes to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Drives change from within to improve customer satisfaction and uses teamwork to tackle problems.
D. Job Contacts (main interfaces inside and outside the company)
External Customer
Local and National Sales Staff
Internal Legal Department
Branch Operations
Internal Sales & Marketing Department
Internal Pricing & Contracts Department Local and National Sales Staff/Mgt
Region Management
Nat’l Acc’t Associates
E. Job dimensions (Authority/Autonomy)
Key Performance Indicators KPI 1 KPI 2 KPI 3 KPI 4
F. Knowledge, skills and experience required
(Detail here the knowledge, skills and experience required for satisfactory performance of the job)
Educational Background:
Bachelor’s Degree in the related field is strongly preferred.
Knowledge:
Company processes, including credit, sales, and operations.
Computer software tools.
The China approach to Sales & Marketing as well as International understanding
Skills:
Successfully apply sales and customer service techniques and processes
Effectively use oral and written communication skills
Competencies:
Motivated by achieving positive sales results
Customer-focused
Results driven
Ethical, bright & organized, have the passion for success
Sales representative, reporting directly to the Sales Director.
B. Key-result areas (Major Accountabilities) (What is done and for what purpose)
Ensures a positive customer experience by effective management of rental and return process to include qualifying the renter and completing contracts.
Maximizes margin by up selling customers to higher-priced services and ancillary products.
Protects company assets through enforcement of company policies and procedures.
Communicate to Location Managers all relevant customer feedback to facilitate on-going improvements in our service and prices to drive continuous improvement within our operations.
Contributes to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Drives change from within to improve customer satisfaction and uses teamwork to tackle problems.
D. Job Contacts (main interfaces inside and outside the company)
External Customer
Local and National Sales Staff
Internal Legal Department
Branch Operations
Internal Sales & Marketing Department
Internal Pricing & Contracts Department Local and National Sales Staff/Mgt
Region Management
Nat’l Acc’t Associates
E. Job dimensions (Authority/Autonomy)
Key Performance Indicators KPI 1 KPI 2 KPI 3 KPI 4
F. Knowledge, skills and experience required
(Detail here the knowledge, skills and experience required for satisfactory performance of the job)
Educational Background:
Bachelor’s Degree in the related field is strongly preferred.
Knowledge:
Company processes, including credit, sales, and operations.
Computer software tools.
The China approach to Sales & Marketing as well as International understanding
Skills:
Successfully apply sales and customer service techniques and processes
Effectively use oral and written communication skills
Competencies:
Motivated by achieving positive sales results
Customer-focused
Results driven
Ethical, bright & organized, have the passion for success
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Published at 22-Jul-2011
Viewed: 4531 times
Viewed: 4531 times