China Expat Jobs

ISUS

At ISUS (ispeakuspeak), our goal is to create the world’s leading trainer-led learning platform, with a specific focus on one of globalization’s key elements; language learning. With the optimum balance of ‘human-driven’ and online learning, ISUS provides learners with the world’s top trainers, fully personalised programs, and the convenience of true anytime, anyplace learning.

ISUS was founded in 2007 drawing on a diverse team of specialists with extensive experience in the fields of business, training, development, technology and consulting. ISUS currently employs more than 500 people in 50 different countries.

The goal of this position is to support learners, partners and ISUS team members by providing a single point of contact for Learner management and the highest possible quality of support around the world.

Responsibilities include:

• To be the point of contact for our learners located worldwide, ensuring their satisfaction and covering their specific needs.
• To act as a liaison with our partners, offering ongoing support.
• Coordinating classes for our international business partners and clients all over the world.
• To be responsible for our global team of Online Language Trainers responding to any issues that concern the coordination of their classes, payments, scheduling, availability, etc.

Administration Skills

• Helping with administrative procedures in some cases
• Preparing reports and coordinating communication
• Working closely with the client´s HR representative to ensure customer quality
• Assisting with the payments of trainers on a monthly basis

Key Skills

• Someone who is well organized, manages their time well, efficient, decisive, and assertive
• Someone who has excellent capabilities for management and logistics
• Someone who is used to working with timetable and against deadlines
• Someone who is outgoing and has great communication skills, both written and oral

Additional Preferred Skills

• Must be proficient in English and Mandarin Chinese both written and spoken
• Must have strong interpersonal skills, cultural awareness and sensitivity
• Must be available in the Asian time zone
• Must have excellent computer skills
• Must have the ability to work independently
• Must be result oriented, self-motivated and a team player
• Must have excellent communication and organizational skills
• Be able to work under pressure and to tight deadlines

Conditions include:

• Full-time work as a freelancer
• Full support and training
• An excellent team of people to work with
• Career development

If interested, please send CV to marcy.murdoch@ispeakspeak.com