This job ad has been posted over 90 days ago...
Customer Service Internship
at
LINK Group
in Shanghai
What you will learn
You will learn how to handle difficult situations with customers and how to achieve customer satisfaction. You will be actively involved in improving customer service projects. You will also gain an insight into real estate market in Shanghai.
Duties and Responsibilities
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Thoroughly and efficiently gather customer information, access and fulfill customer needs,
Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
Troubleshoot customer issues over the phone.
Maintain a balance between company policy and customer benefit in decision making.
Handle issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Requirements and Skills
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers.
Ability to communicate clearly and professionally, both verbally and in writing.
Has a pleasant, patient and friendly attitude.
Strong decision making and analytical abilities.
Strong detail orientation and communication/listening skills.
Willingness to work a flexible schedule and occasional overtime when needed.
Possess a strong work ethic and team player mentality.
Benefits
Accommodation, visa and lunch optional
Interesting team building activities on Wednesdays or Fridays, every 2 weeks
Potential future career opportunities
Professional and personal connections that will last a lifetime
Insight into different Chinese markets
You will learn how to handle difficult situations with customers and how to achieve customer satisfaction. You will be actively involved in improving customer service projects. You will also gain an insight into real estate market in Shanghai.
Duties and Responsibilities
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Thoroughly and efficiently gather customer information, access and fulfill customer needs,
Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
Troubleshoot customer issues over the phone.
Maintain a balance between company policy and customer benefit in decision making.
Handle issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Requirements and Skills
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers.
Ability to communicate clearly and professionally, both verbally and in writing.
Has a pleasant, patient and friendly attitude.
Strong decision making and analytical abilities.
Strong detail orientation and communication/listening skills.
Willingness to work a flexible schedule and occasional overtime when needed.
Possess a strong work ethic and team player mentality.
Benefits
Accommodation, visa and lunch optional
Interesting team building activities on Wednesdays or Fridays, every 2 weeks
Potential future career opportunities
Professional and personal connections that will last a lifetime
Insight into different Chinese markets
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Published at 11-Oct-2016
Viewed: 4364 times
Viewed: 4364 times