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Service Delivery Manager (CRM) 客户交付高级经理
at
Global ITES Organization
in Guiyang, China
We are looking for Service Delivery Manager (CRM Space) for one of the leading Global ITES Organization for GUIYANG, China Location.
Position Title: CRM Delivery客户交付
Position Band: Senior Manager 高级经理
Job Location Guiyang, China 贵阳,中国
Job Responsibilities (工作职责)
Manage CRM business spanning across multiple processes like; Voice IB / OB, Chat, Email Support.
•Complete end to end responsibility of account delivery
•Responsible for delivering against client SOWs and SLAs
•Operations leadership for establishing processes, metrics identifications and reporting
•Ensure roll out of all center standards on Quality, Controls & Compliance and all pertinent house keeping items for the account
•Deliver to the Continuous Improvement Objectives for the account
Job Requirements工作要求
7+ years working experience, experience with outsourcing business will be a plus.
a) Experience in managing a large account, with 200+ people, Excellent management skills
b) Financial Acumen, having experience in managing P&L / costs for the account
c) Deep expertise in understanding Call metrics / AVAYA CMS reports / Call center productivity reports
d) Strong English / Chinese (near native / native) / Mandarin skills.
For detailed JD; please contact on hrd@classmateconsultants.com or pgemini@classmateconsultants.com
Position Title: CRM Delivery客户交付
Position Band: Senior Manager 高级经理
Job Location Guiyang, China 贵阳,中国
Job Responsibilities (工作职责)
Manage CRM business spanning across multiple processes like; Voice IB / OB, Chat, Email Support.
•Complete end to end responsibility of account delivery
•Responsible for delivering against client SOWs and SLAs
•Operations leadership for establishing processes, metrics identifications and reporting
•Ensure roll out of all center standards on Quality, Controls & Compliance and all pertinent house keeping items for the account
•Deliver to the Continuous Improvement Objectives for the account
Job Requirements工作要求
7+ years working experience, experience with outsourcing business will be a plus.
a) Experience in managing a large account, with 200+ people, Excellent management skills
b) Financial Acumen, having experience in managing P&L / costs for the account
c) Deep expertise in understanding Call metrics / AVAYA CMS reports / Call center productivity reports
d) Strong English / Chinese (near native / native) / Mandarin skills.
For detailed JD; please contact on hrd@classmateconsultants.com or pgemini@classmateconsultants.com
Published at 23-Mar-2017
Viewed: 6014 times
Viewed: 6014 times