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Account Manager / Project Director
at
Czarnowski Display Service
in Shanghai
ACCOUNT MANAGER / Czarnowski Shangahi
The Account Manager is the lead interface on day-to-day client interaction within assigned accounts/projects. Once a project is launched, the account manager is the main client interface and is the primary internal interface for the client within Czarnowski. This person assumes overall responsibility for successful project completion and profitability with an emphasis on client satisfaction. Their focus is on communication to and from the client; defining the scope of each project; communicating and managing budgets and change orders internally and externally; and generally, to keep projects moving forward in a timely, cost effective manner.
Responsibilities include, but are not limited to: initial show discovery and research; assisting the Account Director in driving initial discovery; budget and design; overall management of information to Project Management, internal Czarnowski production departments where applicable and external supplier partners; project invoicing; and project specific client satisfaction. In addition to this job description, the person in this position is responsible for operating within and managing to Czarnowski’s standard operating procedures.
Travel is required and may be extensive at times. Strong written and verbal communication skills are a prerequisite, along with appropriate computer skills. English speaking and written skills are a requirement. A college degree is preferred, but not required.
This position will be evaluated against this job description with an emphasis on the successful and profitable completion of assigned projects. The individual in this position will also be measured on overall client satisfaction, as well as their ability to communicate with internal departments in a timely and accurate fashion. The Account Manager is required to track a minimum of 1600 hours annually (or 400 per quarter) and will be evaluated against this target.
This position will be responsible for the management and facilitation of projects relating to Shanghai General Motors, General Motors Corporate in the United States and various other client projects throughout China that are unrelated to General Motors.
ACCOUNT MANAGEMENT ROLES AND RESPONSIBILITIES | Project Specific
1) Main Client Contact During Production Phase
a. Funnel all correspondence including, but not limited to, all project management
questions and concerns.
b. May be assigned primary responsibility for client contact during kickoff phase.
2) Project Brief
a. Prepare complete project briefs for supplier partners using Czarnowski template.
3) Show Schedules
a. Develop and manage show schedule for client at least six months in advance of all
upcoming shows.
b. Maintain upcoming show data for ease of project set-up and discovery.
4) Show Discovery and Research
a. Proactively solicit clients regarding show needs.
b. Locate all show kits/forms required to implement a successful show.
i. Product needs from client
ii. Show service forms
iii. Hall plans
iv. Show rules and regulations
5) Show Management and Association Correspondence
a. Correspond with show management and/or association as required.
6) Estimating
a. Assist Account Director with overall project logistics, department hours, and services as they apply to budgeting.
b. Assist AD to drive new design estimates through estimating department with PM
support and input. (When applicable)
c. Create complete estimates and budget documentation on assigned projects.
i. Project estimates to be produced on Czarnowski templates.
7) Kickoff Meetings
a. Assist AD in driving internal project launch meetings to get projects turned over to PM
and general production—with PM support. (When applicable)
b. Assist AD to drive internal project launch meetings requiring little/no fabrication—with
support of Logistics Coordinator/warehouse lead. (When applicable)
c. Support complete kickoff meetings for assigned projects.
8) Deposit Invoicing
a. Prepare deposit invoices. Czarnowski billing department will process and issue all invoices.
9) Workflow System Entries
a. Enter all design work being run through Czarnowski into CzarNet, Czarnowski's web
based design workflow system. (When applicable)
b. Integrate and support all other workflow tools and procedures as required by management and/or clients. (When applicable)
10) CAD
a. Work with CAD as the client liaison to develop overall floor plan and service layouts.
i. All client needs, product, services, electrical, etc. should be managed by AM and communicated to PM/CAD.
ii. CAD services at times will be performed by Czarnowski Display (USA) or our external supplier partner.
11) Warehouse (Not applicable in China)
a. Write the warehouse portion of the COMS order for all shows.
b. Direct items to pull and ship and manage warehouse information on general pull and
prep orders.
c. Manage warehouse team, hold pre-ship review meetings and complete post- show
reporting.
12) Graphics
a. Gather production files from client or manage graphics design process as needed to
obtain files per client direction.
b. Send graphic proofs to client for approval prior to production.
c. Manage graphic file labeling and inventory of all proofs.
i. Create and manage electronic graphic inventories.
ii. Provide graphic inventory numbers to warehouse lead to ensure appropriate labeling of panels, fabric, and other prints.
d. Develop overall graphics layout for transmission to supplier partners in preparation for each show.
13) Change Order Tracking
a. Communicate with PM and or account lead regarding any change order requirements mandated by client on new production.
b. Document and process any change orders with respect to any logistical change in scope or additional service requirement.
c. Clearly communicate change orders and obtain approval from clients for changes in
project scope.
14) Field COMS Orders (Not applicable in China)
a. Enter all field notes in COMS, Czarnowski's web based workflow system.
b. Communicate with field office regarding upcoming shows.
c. Forward or work with Exhibit Services to forward show books to field offices and Field
Supervisors.
15) Managing the Field
a. Act as primary representative of the account team at show.
b. Follow-up on field order reporting. Communicate overall needs and changes requested from client to our supplier partner.
16) Project Profitability Tracking
a. Track project profitability and manage project scope to align with budget.
b. Responsible for managing and minimizing unplanned variances on projects.
17) Final Invoicing
a. Reconcile and prepare final invoice draft. Czarnowski billing department will process and issue all invoices.
b. Manage collections process with clients as needed. (When applicable)
18) Time Tracking
a. On a weekly basis, post time for all project-specific tasks to Business Portal,
Czarnowski's web based time tracking system.
ACCOUNT MANAGER ROLES & RESPONSIBILITIES | Non-Project Specific
1. Account Director Support
a. Attend weekly management / operations meeting if AD is unavailable.
b. Follow AD direction in general support of overall team needs.
c. Support AD non-project specific requirements.
The Account Manager is the lead interface on day-to-day client interaction within assigned accounts/projects. Once a project is launched, the account manager is the main client interface and is the primary internal interface for the client within Czarnowski. This person assumes overall responsibility for successful project completion and profitability with an emphasis on client satisfaction. Their focus is on communication to and from the client; defining the scope of each project; communicating and managing budgets and change orders internally and externally; and generally, to keep projects moving forward in a timely, cost effective manner.
Responsibilities include, but are not limited to: initial show discovery and research; assisting the Account Director in driving initial discovery; budget and design; overall management of information to Project Management, internal Czarnowski production departments where applicable and external supplier partners; project invoicing; and project specific client satisfaction. In addition to this job description, the person in this position is responsible for operating within and managing to Czarnowski’s standard operating procedures.
Travel is required and may be extensive at times. Strong written and verbal communication skills are a prerequisite, along with appropriate computer skills. English speaking and written skills are a requirement. A college degree is preferred, but not required.
This position will be evaluated against this job description with an emphasis on the successful and profitable completion of assigned projects. The individual in this position will also be measured on overall client satisfaction, as well as their ability to communicate with internal departments in a timely and accurate fashion. The Account Manager is required to track a minimum of 1600 hours annually (or 400 per quarter) and will be evaluated against this target.
This position will be responsible for the management and facilitation of projects relating to Shanghai General Motors, General Motors Corporate in the United States and various other client projects throughout China that are unrelated to General Motors.
ACCOUNT MANAGEMENT ROLES AND RESPONSIBILITIES | Project Specific
1) Main Client Contact During Production Phase
a. Funnel all correspondence including, but not limited to, all project management
questions and concerns.
b. May be assigned primary responsibility for client contact during kickoff phase.
2) Project Brief
a. Prepare complete project briefs for supplier partners using Czarnowski template.
3) Show Schedules
a. Develop and manage show schedule for client at least six months in advance of all
upcoming shows.
b. Maintain upcoming show data for ease of project set-up and discovery.
4) Show Discovery and Research
a. Proactively solicit clients regarding show needs.
b. Locate all show kits/forms required to implement a successful show.
i. Product needs from client
ii. Show service forms
iii. Hall plans
iv. Show rules and regulations
5) Show Management and Association Correspondence
a. Correspond with show management and/or association as required.
6) Estimating
a. Assist Account Director with overall project logistics, department hours, and services as they apply to budgeting.
b. Assist AD to drive new design estimates through estimating department with PM
support and input. (When applicable)
c. Create complete estimates and budget documentation on assigned projects.
i. Project estimates to be produced on Czarnowski templates.
7) Kickoff Meetings
a. Assist AD in driving internal project launch meetings to get projects turned over to PM
and general production—with PM support. (When applicable)
b. Assist AD to drive internal project launch meetings requiring little/no fabrication—with
support of Logistics Coordinator/warehouse lead. (When applicable)
c. Support complete kickoff meetings for assigned projects.
8) Deposit Invoicing
a. Prepare deposit invoices. Czarnowski billing department will process and issue all invoices.
9) Workflow System Entries
a. Enter all design work being run through Czarnowski into CzarNet, Czarnowski's web
based design workflow system. (When applicable)
b. Integrate and support all other workflow tools and procedures as required by management and/or clients. (When applicable)
10) CAD
a. Work with CAD as the client liaison to develop overall floor plan and service layouts.
i. All client needs, product, services, electrical, etc. should be managed by AM and communicated to PM/CAD.
ii. CAD services at times will be performed by Czarnowski Display (USA) or our external supplier partner.
11) Warehouse (Not applicable in China)
a. Write the warehouse portion of the COMS order for all shows.
b. Direct items to pull and ship and manage warehouse information on general pull and
prep orders.
c. Manage warehouse team, hold pre-ship review meetings and complete post- show
reporting.
12) Graphics
a. Gather production files from client or manage graphics design process as needed to
obtain files per client direction.
b. Send graphic proofs to client for approval prior to production.
c. Manage graphic file labeling and inventory of all proofs.
i. Create and manage electronic graphic inventories.
ii. Provide graphic inventory numbers to warehouse lead to ensure appropriate labeling of panels, fabric, and other prints.
d. Develop overall graphics layout for transmission to supplier partners in preparation for each show.
13) Change Order Tracking
a. Communicate with PM and or account lead regarding any change order requirements mandated by client on new production.
b. Document and process any change orders with respect to any logistical change in scope or additional service requirement.
c. Clearly communicate change orders and obtain approval from clients for changes in
project scope.
14) Field COMS Orders (Not applicable in China)
a. Enter all field notes in COMS, Czarnowski's web based workflow system.
b. Communicate with field office regarding upcoming shows.
c. Forward or work with Exhibit Services to forward show books to field offices and Field
Supervisors.
15) Managing the Field
a. Act as primary representative of the account team at show.
b. Follow-up on field order reporting. Communicate overall needs and changes requested from client to our supplier partner.
16) Project Profitability Tracking
a. Track project profitability and manage project scope to align with budget.
b. Responsible for managing and minimizing unplanned variances on projects.
17) Final Invoicing
a. Reconcile and prepare final invoice draft. Czarnowski billing department will process and issue all invoices.
b. Manage collections process with clients as needed. (When applicable)
18) Time Tracking
a. On a weekly basis, post time for all project-specific tasks to Business Portal,
Czarnowski's web based time tracking system.
ACCOUNT MANAGER ROLES & RESPONSIBILITIES | Non-Project Specific
1. Account Director Support
a. Attend weekly management / operations meeting if AD is unavailable.
b. Follow AD direction in general support of overall team needs.
c. Support AD non-project specific requirements.
Published at 12-Aug-2017
Viewed: 4753 times
Viewed: 4753 times