This job ad has been posted over 90 days ago...
Chinese Speaking Customer Support (Forex)
at
LavoroJobs
in Limassol, Cyprus
Job role and responsibilities:
· Assisting clients in a friendly, helpful manner via QQ, Live Chat, telephone and email.
· Educating clients in the company’s platforms, trading products, account
opening/deposit/withdrawal procedures.
· Analysing and investigating trades.
· Maintaining the company’s high standard of client communication.
· Working as part of a team to ensure department KPI’s are met, particularly with regards to
response times and client satisfaction levels.
· Handling complaints professionally and courteously.
· Reporting all client feedback to management
· Communicating effectively between global offices
Candidate requirement’s:
· Fluent in verbal and written Chinese and English, to business standard.
· Enthusiastic and ‘can do’ approach to customer service.
· Ability to remain calm and focused in a fast-paced environment.
· Previous experience in a similar role considered an advantage.
· A broad understanding of financial markets and trading, preferably with foreign exchange. Mandatory:
· Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
· Able to work a rotating shift pattern covering 08:00 – 16:00 and 16:00 – 00:00, including weekends.
· A high level of professionalism and personal integrity.
SEND YOUR CV AT: lavoroagency.jobs@gmail.com
· Assisting clients in a friendly, helpful manner via QQ, Live Chat, telephone and email.
· Educating clients in the company’s platforms, trading products, account
opening/deposit/withdrawal procedures.
· Analysing and investigating trades.
· Maintaining the company’s high standard of client communication.
· Working as part of a team to ensure department KPI’s are met, particularly with regards to
response times and client satisfaction levels.
· Handling complaints professionally and courteously.
· Reporting all client feedback to management
· Communicating effectively between global offices
Candidate requirement’s:
· Fluent in verbal and written Chinese and English, to business standard.
· Enthusiastic and ‘can do’ approach to customer service.
· Ability to remain calm and focused in a fast-paced environment.
· Previous experience in a similar role considered an advantage.
· A broad understanding of financial markets and trading, preferably with foreign exchange. Mandatory:
· Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
· Able to work a rotating shift pattern covering 08:00 – 16:00 and 16:00 – 00:00, including weekends.
· A high level of professionalism and personal integrity.
SEND YOUR CV AT: lavoroagency.jobs@gmail.com
Published at 16-Jan-2018
Viewed: 4573 times
Viewed: 4573 times