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Customer Service Representative

Full-time at Jemex Ideas Ltd. in Shanghai

Industry:
Exhibition

Salary:
4k-6k Negotiable

Duties:
Respond to customer inquiries via telephone or email or live chat to provide problem resolution in accordance with set service standards
Follow up efficiently and independently thru all the requests by customers by providing prompt reply on phone or in emails
Ensure customers understand the usage of operations system by giving clear guidance and assistance
Assist supervisor in daily reporting and finish the given tasks on time
5 working days, from 9am to 7 pm. Working Period from Mar to July2018

Requirement:
Fluent in Mandarin and in English
(intermediate language proficiency in English will be considered as CSR (Chinese)
Good communication skills
Good computer and MS office knowledge, typing skills
1-3 years’ customer services experience preferable
Ability to prioritize and handle multiple tasks: analysis, judgments and planning
Customer focus and service oriented



Recent jobs at Jemex Ideas Ltd.
12-Mar-2018 Customer Service Supervisor - Immediate work Jemex Ideas Ltd. Shanghai
06-Mar-2018 Customer Service Representative - Immediate to work Jemex Ideas Ltd. Shanghai

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Published at 05-Mar-2018
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