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Customer Service Consultant

Full-time at SHANGHAI AIMA PROPERTY CONSULTING CO.,LTD in Shanghai

SHANGHAI AIMA PROPERTY CONSULTING CO.,LTD recruits customer service consultants!

Welcome fresh graduates, with or without experience.

The customer service consultant will serve the Look Learn Do project, which is dedicated to creating a one-stop educational platform focused on providing children with forward-thinking global artistic creative thinking. Every week, creative talents from all over the world fly to Shanghai to teach children their experience and knowledge.

Qualifications:
1. Fluent Mandarin , clear thinking, good at expressing yourself, enterprising;
2. Have a strong challenge spirit and ability to withstand stress, effectively and reasonably arrange time and ensure the achievement of the established goals;
3. Good communication skills with customers, know how to listen and be sensitive to capture and guide customers' mental activities;
4. Have strong communication skills and adaptability, and be proficient in office software such as office;
5. Strong adaptability, obey work scheduling, teamwork spirit, coordination ability, patience, carefulness, strong planning, and able to deal with urgent problems independently;

What you need to do:
1. customer callback, follow-up and handling customer complaints, accurately understand and guide customer needs, provide customers with fast and accurate answer services;
2. answering customer complaints, order after-sales problems and returns, refunds and other matters;
3. answering customer reviews, dealing with customer complaints in the background, and recovering customers.
4. job transfer and work record.
5. communicating with the cooperative network, and follow up the problems of network operation in time.

Salary:
1.6000RMB-8000RMB per month
2.provide insurances


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Published at 10-Sep-2018
Viewed: 4522 times