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Customer Service Manager (logistics)

Full-time at RRC Consulting in Shanghai

As Customer Service Manager (logistics) you will take up responsibility for the following tasks:

• Receiving and maintaining customer references on the quality of dry and bulk cargo delivery / on the quality of assembly, packaging;
• Receipt and management of warehousing requests for product quality / packaging / delivery;
• Appeals statistics preparation and analysis;
• Preparation and control of activities aimed to reduce customer appeals in quantity / cost;
• Control of corrective measures aimed to reduce the number of incoming claims;
• CRM database maintain and update;
• Testing and commissioning of CRM improvements aimed to improve and increase the efficiency of the service;
• Claim payment control on the basis of analytics. Receipts registration.

CANDIDATE REQUIREMENTS:
• Higher education (chemical / petrochemical as an advantage);
• From 3 years in production companies as a Customer Service Manager in Logistics, in the petrochemical industry as an advantage
• Languages: English (advanced), Chinese (advanced), other European languages as an advantage.

We are offering to our future colleague:

- Salary plus annual bonus;
- Individual development plan, a coach for the probation period.
- Team of strong professionals, managers and team leaders who share their experience.



Recent jobs at RRC Consulting
14-Feb-2019 Industrial engineer (Oleflex, С3) RRC Consulting Russia
14-Feb-2019 Expert technologist (Ineos, Innovene G/Innovene S) RRC Consulting Russia
13-Feb-2019 Charterer RRC Consulting Shanghai
13-Feb-2019 Logistics Manager RRC Consulting Shanghai

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Published at 13-Feb-2019
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