This job ad has been posted over 90 days ago...
Customer Service Executive (Mandarin Speaking)
at
Canaan Communication & Technologies Sdn Bhd
in Kuala Lumpur, Malaysia
CUSTOMER SERVICE EXECUTIVE (MANDARIN SPEAKING)
To be based in Kuala Lumpur, Malaysia
To provide quality customer service experience in handling chat, video chat, in-coming call and out-going call. Managing customer’s general enquiry, technical enquiry and escalations.
Job Responsibilities:
- Able to read, write and speak Mandarin.
- Managing customer’s general enquiry, technical enquiry and escalations.
- Using analytical skills to provide solution options for customers.
- Required to exercise critical thinking skills in providing solution to resolve customer issue.
- Excellent interpersonal and customer service skills.
- Build rapport with customer and ensure follow up on request, enquiries and services.
- Handle chat, video chat, customer feedback, e-mails, incoming and outgoing calls.
- Ensure high quality customer service at all times.
Qualifications & Requirements:
- Degree in any related field.
- Must be able to read, write and speak Mandarin.
- Fresh graduates are encouraged to experience working opportunity.
- Mon to Fri work day. With Sat and Sun off day.
- Shift rotation with last shift ending at 11:00pm.
- Training provided.
- 9 hours shift (including 1 hour meal break).
Additional Information:
- We are looking for immediate hiring.
- We provide an awesome working environment and location.
- Opportunity for growth in career advancement.
- Attractive sales driven remuneration program.
- Only China & Taiwan Mandarin speaking candidates.
- Those interested please take action and kindly apply online soonest.
We offer a great platform for growth in terms of experience, skills and personal development & attractive remuneration programs. We practice a vibrant & energetic office culture.
To be based in Kuala Lumpur, Malaysia
To provide quality customer service experience in handling chat, video chat, in-coming call and out-going call. Managing customer’s general enquiry, technical enquiry and escalations.
Job Responsibilities:
- Able to read, write and speak Mandarin.
- Managing customer’s general enquiry, technical enquiry and escalations.
- Using analytical skills to provide solution options for customers.
- Required to exercise critical thinking skills in providing solution to resolve customer issue.
- Excellent interpersonal and customer service skills.
- Build rapport with customer and ensure follow up on request, enquiries and services.
- Handle chat, video chat, customer feedback, e-mails, incoming and outgoing calls.
- Ensure high quality customer service at all times.
Qualifications & Requirements:
- Degree in any related field.
- Must be able to read, write and speak Mandarin.
- Fresh graduates are encouraged to experience working opportunity.
- Mon to Fri work day. With Sat and Sun off day.
- Shift rotation with last shift ending at 11:00pm.
- Training provided.
- 9 hours shift (including 1 hour meal break).
Additional Information:
- We are looking for immediate hiring.
- We provide an awesome working environment and location.
- Opportunity for growth in career advancement.
- Attractive sales driven remuneration program.
- Only China & Taiwan Mandarin speaking candidates.
- Those interested please take action and kindly apply online soonest.
We offer a great platform for growth in terms of experience, skills and personal development & attractive remuneration programs. We practice a vibrant & energetic office culture.
Published at 02-May-2019
Viewed: 5416 times
Viewed: 5416 times