This job ad has been posted over 90 days ago...
Customer Support Rep (Email Support)
at
Shanghai Ruique Culture Development
in Shanghai
8~15k RMB /month
Meal allowance, nightly dinner, +300 rmb/day for night shift
Please only contact if:
- You are in China already
- Your English is close to Native level (including written)
- Ability to speak Mandarin or other languages too is a big plus!
- You have one of following: University degree, permanent residence, spouse visa or Chinese citizenship.
==========================================
We are an IT Software Development and Customer Support Service Provider based in Shanghai called: Shanghai Ruique Culture Development
We operate customer support for our clients whose users have enquiries and technical issues with their accounts and how to use the software related to online finance software service.
Support will be entirely via chat or email. (Not phone calls at the moment)
In English or other languages you can handle too as they are global platforms.
Support will include but not limited to customer queries, complaints, and identification approval processes.
The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Customer Support Representative Responsibilities
Handle high amounts of incoming emails
Identify and evaluate customers’ needs to deliver satisfaction
Provide accurate, valid and comprehensive information
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Customer Support Representative Requirements
Fluent ability in English
Some proven customer facing experience or experience as a customer service representative
Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
Exceptional written communication skill and a good listener.
Results driven and able to control time effectively
Conditions
Competitive salary
Chance to increase salary based on results
Training Programs to learn and improve
Modern office in a central location
International work environment
Meal allowance, nightly dinner, +300 rmb/day for night shift
Please only contact if:
- You are in China already
- Your English is close to Native level (including written)
- Ability to speak Mandarin or other languages too is a big plus!
- You have one of following: University degree, permanent residence, spouse visa or Chinese citizenship.
==========================================
We are an IT Software Development and Customer Support Service Provider based in Shanghai called: Shanghai Ruique Culture Development
We operate customer support for our clients whose users have enquiries and technical issues with their accounts and how to use the software related to online finance software service.
Support will be entirely via chat or email. (Not phone calls at the moment)
In English or other languages you can handle too as they are global platforms.
Support will include but not limited to customer queries, complaints, and identification approval processes.
The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Customer Support Representative Responsibilities
Handle high amounts of incoming emails
Identify and evaluate customers’ needs to deliver satisfaction
Provide accurate, valid and comprehensive information
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Customer Support Representative Requirements
Fluent ability in English
Some proven customer facing experience or experience as a customer service representative
Strong ability in using IT for professional use and can handle somewhat technical queries from customers.
Exceptional written communication skill and a good listener.
Results driven and able to control time effectively
Conditions
Competitive salary
Chance to increase salary based on results
Training Programs to learn and improve
Modern office in a central location
International work environment
Recent jobs at Shanghai Ruique Culture Development
Published at 13-May-2019
Viewed: 5449 times
Viewed: 5449 times